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Student Support Programs

Student success starts with great support

Designed to complement academic institutions’ existing on-campus services, the My SSP connects students with support in their native language and cultural context. With easy and approachable care, students are healthier, perform better, and stay enrolled at your institution.

Supporting over 2 million students

University of Denver
University of Texas at San Antonio logo
Sarah Lawrence College

Discover a student support program that meets your needs

Created by clinical and cultural experts, LifeWorks’ student support program My SSP fills out the circle of care for your students. We partner with campuses to support your students and equip your faculty and staff with the resources to encourage support-seeking behaviors and student success. Dedicated success managers provide staff and student training, marketing resources and ongoing client support to build program awareness and encourage utilization.


languages supported


countries served


worldwide network of counselors, coaches, and specialized professionals


7+ million

student support interactions worldwide

My SSP offers three levels of support

SSP image 1

My SSP 24/7 Crisis Phone Support

  • 24/7 crisis & real-time phone support
  • Staff & faculty consultations  
  • Student case data report access 
  • Integration with existing resources for referrals to campus 
  • Community Resource referrals to off campus specialists  
  • Engagement & utilization reports
Two students sitting on desk in discussion in lab

My SSP Essential

Includes all features of My SSP 24/7 Crisis Phone Support, plus...

  • 24/7 real-time chat support
  • Branded app
  • On-demand content library
  • Health assessments
  • Virtual fitness
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My SSP Total Care

Includes all features of My SSP 24/7 Crisis Support & My SSP Essential, plus...

  • Ongoing phone/video support with a dedicated counselor
  • In person support
  • Monitored Referrals between campus counseling & My SSP counselor
Report Cover - Impact of My SSP

Impact of My SSP in student mental health

Under the advisement and support of The Jed Foundation, LifeWorks launched an evaluative study to examine My SSP program trends, utilization, and outcomes for college students. We also measured the program’s overall impact on international student mental health, academic success, and retention.

Download the report below to see how My SSP positively impacted student to help them manage stress and anxiety as well as other lessons learned for successful rollout of My SSP at institutions.

Request Demo

Request a demo

84% of My SSP student users report they’ve never reached out for support through traditional methods including coaches, advisors, peers, faculty, campus wellness or counseling services before.

Get connected to one of our product experts to see:

  • How our program works within the established framework at your institution, including a Stepped Care model, enhancing support and expanding access to students.
  • How we complement your existing services in student health and counseling, athletics, distance education, international student services, study abroad, graduate programs and other relevant campus resources. 
  • Personalized options for both domestic and international students.