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A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more.

Student Support Programs

Student success starts with great support

Designed to complement academic institutions’ existing on-campus services, the My SSP connects students with support in their native language and cultural context. With easy and approachable care, students are healthier, perform better, and stay enrolled at your institution.

SSP Mobile App

My SSP connects students to credentialed, Masters-level counselors to help them successfully address cultural, physical, and mental health challenges as they pursue higher education. Students receive the help they need in their own native language and cultural context, whether they’re at home, on campus, or abroad.

Give your students 24/7/365 support with My SSP. Start with a demo.

Supporting over 2 million students

Discover a student support program that meets your needs


Created by clinical and cultural experts,  student support program My SSP fills out the circle of care for your students. We partner with campuses to support your students and equip your faculty and staff with the resources to encourage support-seeking behaviors and student success. Dedicated success managers provide staff and student training, marketing resources and ongoing client support to build program awareness and encourage utilization.


languages supported


countries served


worldwide network of counselors, coaches

7+ million

student support interactions worldwide

My SSP offers three levels of support

  • 24/7 crisis & real-time phone support
  • Staff & faculty consultations  
  • Student case data report access 
  • Integration with existing resources for referrals to campus 
  • Community Resource referrals to off campus specialists  
  • Engagement & utilization reports

Includes all features of My SSP 24/7 Crisis Phone Support, plus...

  • 24/7 real-time chat support
  • Branded app
  • On-demand content library
  • Health assessments
  • Virtual fitness

Includes all features of My SSP 24/7 Crisis Support & My SSP Essential, plus...

  • Ongoing phone/video support with a dedicated counselor
  • In person support
  • Monitored Referrals between campus counseling & My SSP counselor
Impact of My SSP in student mental health

Under the advisement and support of The Jed Foundation, TELUS Health (formerly LifeWorks) launched an evaluative study to examine My SSP program trends, utilization, and outcomes for college students. We also measured the program’s overall impact on international student mental health, academic success, and retention.

Download the report below to see how My SSP positively impacted student to help them manage stress and anxiety as well as other lessons learned for successful rollout of My SSP at institutions.

Report Cover - Impact of My SSP

What our partners are saying



“During this time of COVID when our counselors had to move into distance counseling, My SSP was critical because some of our students were getting face to face therapy and didn’t have a wifi connection but did have cell phone access. The strength of My SSP is that students could get real-time, personal chat support.”
Michael LaFarr, PsyD, University of Denver
"Your counseling center staff will never truly reflect the student body because it's so that’s what's particularly nice about this program [My SSP] because it allows students to access support from folks from their particular culture, which | really think is probably one of the biggest barriers to that help-seeking behavior that we try to promote.”
The Jed Foundation
“My SSP allows us to provide 24/7/365 'wrap around’ mental health care for our entire student body.”
Sarah Lawrence College

Request a demo

    84% of My SSP student users report they’ve never reached out for support through traditional methods including coaches, advisors, peers, faculty, campus wellness or counseling services before.

    Get connected to one of our product experts to see:

    • How our program works within the established framework at your institution, including a Stepped Care model, enhancing support and expanding access to students.
    • How we complement your existing services in student health and counseling, athletics, distance education, international student services, study abroad, graduate programs and other relevant campus resources. 
    • Personalized options for both domestic and international students.