LifeWorks’ array of end-to-end solutions allowed the organization to centralize services with a single vendor. LifeWorks assumed responsibility for COBRA administration, retiree administration, direct billing, full QMCSO administration, and more. Plan members accessed these tools through a single website. Managers benefitted from equally centralized website access and reporting.
The client planned to implement a co-sourced service model where they would retain administrative responsibility and employee interactions, including claims advocacy. Making such a change required a partner that could provide the tools, services, and experience needed to ensure success.