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A leading global aviation manufacturer

Soaring to New Heights: Implementing Administrative Solutions for a Leader in Global Aviation


Formerly a division of a larger manufacturer of aerospace and defense, the client organization became a separate entity in 2007. This new company needed to implement HR, payroll, health & welfare, and defined benefit pension systems within a six-month timeframe. Like many spin-off companies, the client was undergoing significant organizational and operational change, straining available resources. The company turned to LifeWorks to provide administrative solutions for both the health & welfare and defined benefit plans.

Given LifeWorks’ extensive track record in successfully implementing benefit plan delivery systems, it was certainly capable of providing the necessary administration. However, several factors made this project more challenging than normal:

  • The implementation timeframe was short and without room for contingency.
  • The client was designing and implementing Human Resource Information Systems (HRIS) and payroll systems concurrent with this project.
  • Technical resources and subject matter experts were hard pressed to keep up with the multitude of projects underway.
  • LifeWorks needed to convert data from many sources.


The risks associated with this project were mitigated using LifeWorks’ proven implementation methodology, designed to ensure success, while minimizing client resource commitments. LifeWorks’ expertise garnered from numerous similar implementations gave the client’s staff the confidence that the project would be done correctly and on time. They were not disappointed.

LifeWorks’ proprietary methodology for documenting requirements was a key factor in the success of this project. This procedure simplifies and facilitates data collection both during implementation and on an ongoing basis. Likewise, LifeWorks’ systems for bringing stakeholders together to minimize time commitments and accelerate decision making were essential to meeting tight timelines. A library of best practices to speed up the requirements and process design phases of the implementation timeline, an established toolset and an experienced team also contributed to the success of the project.


The client’s system was operational within the required six-month deadline. LifeWorks’ administrative solution provided:

  • A full-service member call center serving 25,000 plan members.
  • A member self-service website allowing plan members to view their coverage, learn about the pension and benefit programs, perform pension forecasts, enroll or change benefits, and more.
  • Full administration services to support over 30 health & welfare benefit plans covering 9,000 active employees and retirees.
  • Full administration services to support three qualified defined benefit pension plans and one non-qualified defined benefit pension plan covering over 16,000 participants.
  • COBRA administration and direct billing of premiums where payroll deductions were not possible.

LifeWorks rose to the challenge when working with the client, knowing that its experience and the demonstrated success of its implementation methodology would meet the client’s high expectations.