President and Chief Executive Officer
Stephen Liptrap is President and Chief Executive Officer of LifeWorks. Mr. Liptrap first joined the Company’s senior executive team in 2008, bringing with him more than 25 years of senior executive experience in the high tech, consumer packaged goods and retail sectors. In 2010, he was appointed Executive Vice President and General Manager of LifeWorks’ largest business unit, Employee Support Solutions. Then in July 2016, Mr. Liptrap was appointed Chief Operating Officer, responsible for leading the Company’s business operations and functions. Mr. Liptrap is a member of the Business Council of Canada and a member of the Human Capital Policy Council for the C.D. Howe Institute. He was a member of the National Committee for CAMH’s 150 Leading Canadians for Mental Health, and has served on the HR Committee for the 2015 PanAm Games, the Canadian Board of Directors for NCR and the Pension Board for Europe for a large technology company. He is a frequent speaker and thought leader on mental health and HR issues facing organizations today. Mr. Liptrap is dedicated to diversity, equity and inclusion at LifeWorks and he has committed the organization to the 30% Club, the BlackNorth Initiative and the CEO Action for Diversity and Inclusion pledge. Mr. Liptrap holds an Honours Business Administration degree from the Ivey Business School (Western University), is a graduate of the Harvard Advanced Management Program and is a Certified Human Resources Executive (CHRE).
President, Administrative Solutions and Executive Vice President
Pierre Chamberland is President, Administrative Solutions and Executive Vice President. Mr. Chamberland is responsible for the overall management of LifeWorks’ outsourcing practice, and oversees pension and benefits administration services for the Company as a whole. Since joining the Company in 1982, Mr. Chamberland has been involved in both consulting as well as outsourcing on pensions and benefits. In his current role, he brings extensive experience and understanding of the Canadian and U.S. outsourcing environment, having worked with clients throughout North America, including large corporations, as well as government, public and para-public organizations. Early in his career, Mr. Chamberland managed many significant benefits and pension administration implementation projects. He was also the primary driver behind the launch of the innovative Ariel® suite of software for pension and benefits administration. He continues to provide strategic consulting and project management support on new client implementation projects. Mr. Chamberland is active in the local community and has been personally involved for several years in the annual United Way campaign, where he acts on behalf of the HR consultants sector. Mr. Chamberland graduated from Université Laval in 1982 with a degree in Actuarial Sciences. He became a Fellow of the Canadian Institute of Actuaries and of the Society of Actuaries in 1986.
Chief Commercial Officer and Executive Vice President
Norah Joyce has responsibility for customer relationship management, the Company’s regional growth strategy, as well as for the Company’s public sector growth strategy. Ms Joyce initially joined LifeWorks in 2009 following almost two decades of experience as a consultant and strategy leader in the human resources consulting industry. Her experience at LifeWorks includes being the regional leader for Western Canada, responsible for helping LifeWorks become a market leader in that part of the country. More recently, Ms Joyce has been involved in leading a number of significant projects including developing the Company’s client value proposition and working with the Innovation team to introduce, to the market, Ava™ and VedaWork™, LifeWorks’ artificial intelligence and big data solutions. Ms Joyce has a Bachelor’s degree in Psychology from the University of Western Ontario.
Vice President, U.S. Public Sector
Jim Kelly has been active in supporting the unique human capital challenges facing state and local governments and multi-employer funds for nearly ten years. He recently joined LifeWorks to lead their growth in the U.S. public sector market. Since 1980 his role has been to design and deliver pension, health, benefits and HR solutions to both public and private organizations in the large and mid-sized markets. Prior to joining LifeWorks, Jim was the State and Local Government Market Leader for Aon Hewitt. Jim is currently a participating member of IFEBP, NASCA, NASRA, NCPERS, NCTR, PRISM and SALGBA working to support education and information exchange within the benefit administrator and vendor community. He holds a Bachelor of Science degree from Arizona State University and currently resides in Atlanta, Georgia with his wife Laurie, five children and 2 grandsons.
President, Integrated Health Solutions and Executive Vice President, LifeWorks
Neil King is President, Integrated Health Solutions and Executive Vice President, LifeWorks. His portfolio includes the overall management of LifeWorks employee and family assistance program and wellbeing business globally. Mr. King joined the Company in 2009 and was previously the U.S. Chief Commercial Officer. While working in the Employee Support Solutions business, Mr. King helped lead the Company to become one of the largest employee assistance program providers in the world and to significantly increase customer satisfaction. Prior to joining LifeWorks, Mr. King held senior international sales leadership roles in Fortune 1000 companies. Mr. King holds an Honours degree in Business from Wilfrid Laurier University and an MBA from the University of Toronto’s Rotman School of Management. He is active in the community and within LifeWorks where, for the last nine years, he has been a key contributor to the Company’s Kakuma initiative to build a technology centre and a high school for girls in a refugee camp in northern Kenya.
Senior Vice President, U.S. Client Development and Managing Partner
Carey McKenzie leads our Client Development organization and supports execution of our overall business strategy in the U.S. He is responsible for ensuring client success and for driving the development and execution of our growth strategies. His primary objective is to help clients achieve the maximum value for their investments and ensure that LifeWorks consistently delivers best in class solutions and services to the market. Carey has deep roots at LifeWorks. He started with the organization in 1999 as senior data management analyst and since then has held positions in solutions architecture, technology implementation, service delivery management, client development and product. In addition to his time with LifeWorks, Carey has had extensive experience in benefits technology delivery, including time at Mercer HR Services where he held roles in service operations leadership and client relationship management. Carey has a master’s certificate in project management from York University’s Schulich School of Business and an Advanced Leadership Certificate from Emory University’s Goizetta Business School. Carey also holds a diploma in information management and computer application development from the Jamaican Institute of Management.