Skip to main content

A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more.

Corporate social responsibility

 As a global leader in total wellbeing, corporate responsibility is integral to everything we do

Guided by purpose 

Our commitment to corporate responsibility is guided by our purpose – improving lives, improving business. Together with our values and robust approach to corporate governance, our purpose shapes every aspect of our business strategy and our interactions with our people, partners, clients and communities. 

2021 Environment, Social and Governance Report

mockup of the 2021 ESG cover page

Our 2021 Environmental, Social and Governance (ESG) report comprehensively documents all aspects of our commitment to responsible business conduct and our contributions to the wellbeing of our employees, communities and the environment. The report provides a comprehensive account of our company-wide performance in 2021, as we move closer to our aspirational goal of improving 1 billion lives.

View past CSR reports

Women directors

More than one third of the directors on our board are women 

Top 10%
Sustainalytics rating

Sustainalytics ESG score is 9.8 or Negligible Risk

Improving 1 billion lives 

Through our solutions we provide clients, the volunteer efforts of our people and our community wellbeing initiatives, we’re moving forward toward our long-term goal of positively impacting the lives of one billion people. 

Woman in wheelchair presenting to three people seated around her
For our clients:

We help to improve workforce engagement and productivity in our more than 25,000 client organizations worldwide by helping them improve the total wellbeing of their people. 

Woman smiling at computer holding glasses
In the workplace:

We are committed to delivering a great employee experience centered on the total wellbeing of our 7,000 + people so they feel well cared for, valued, and part of a workplace culture of respect and inclusion. 

Woman walking bicycle in front of street car
For the planet:

Our commitment to environmental stewardship and sustainability is core to our values and embedded across our business operations.

Family toasting around dinner table
In the community:

We contribute to the wellbeing of communities where our people live and work that includes a strategic focus on mental health for youth and marginalized populations. 

Pledging our support to help build a more inclusive and diverse world, free of systemic racism.

Proudly committed to making a difference 

Our support for the United Nations Global Compact reflects our commitment to meet global expectations for ethical conduct, human rights, labor rights and environmental protection.

Supporting wellbeing in communities across the globe 

Cars driving away from Fort McMurray wildfires in November 2016

Rapid response to natural disasters and traumatic events since 9/11 

  • Crisis hotline opened after 16 significant emergencies in 2021 in Canada, the U.S., Europe and Australia 

Support for mental health 

  • Official mental health partner of the Canadian Olympic team

  • Mental Health Index advances understanding of mental health among working populations

Woman looking through window blinds

Advancing education and wellbeing as a global citizen 

  • Among the largest Canadian donors to the United Nations High Commissioner for Refugees (UNHCR) 

  • A decade of supporting education and training for girls at Kakuma 

  • Kakuma Hope won in the medium-company category of the International Corporate Citizenship Film Festival (ICCFF)

Improving lives through volunteerism 

  • Community days give every employee one paid day annually to support wellbeing in their communities 

  • Hands-on volunteering and grassroots support are making a real difference in the lives of vulnerable people who need our support 

Volunteers putting donations in boxes

Going green 

We are committed to making our environmental footprint even smaller. Together, with our employee “Green Teams”, we are discovering new ways to conserve while prioritizing sustainability in our strategy and operations. 

Eliminated all single-use plastics at head office

Reduced our paper consumption by almost 64 million sheets over the past five years.