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A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more.

Cookie policy

What is a cookie?


A cookie is a small data file that a website may place on your device. A cookie file can contain technical information (such as a user ID) that the website can use to track the pages you have visited and to record your preferences for future visits.

Cookies we use and why we use them


LifeWorks (including its affiliated companies and subsidiaries) websites use cookies and related technologies to distinguish you from other users, to understand how you use our websites, to monitor and improve the performance of our websites, and to personalize your experience.

A number of cookies on LifeWorks websites last only for the duration of your web session and expire when you close your browser. Other cookies (known as “persistent cookies”) remain on your device because they are used to remember you when you return to the website.

Third party cookies


In addition to the cookies that LifeWorks delivers to your device through our websites, third parties may also place cookies for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our websites. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your device for the purpose of understanding your online behaviours across non-affiliated websites and delivering targeted advertisements either on our websites or on other websites.

Blocking cookies


You can block cookies by adjusting your internet browser settings, although this may interfere with the functionality of LifeWorks websites. For more information on blocking cookies or targeted advertising, visit the All About Cookies page, the Digital Advertising Alliance of Canada page, or check your browser’s instructions.

Do-Not-Track mechanisms


Because of the rapidly changing state of technology, we cannot make any guarantees that our systems will be able to honour Do-Not-Track requests sent by your browser.

Contact information


If you have any questions or concerns about this policy or LifeWorks  handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:

By regular mail:                Privacy officer

                                            895 Don Mills Road
                                            Tower One, Suite 700
                                            Toronto, ON M3C 1W3

By electronic mail:

Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.

Changes to our privacy policy

We may modify this notice from time to time and will post the most current version online.

Last updated: March 2020